Agua Caliente is a great resort hotel. There staff is outstanding.
We take pride in the cleanliness of our properties and have implemented the following recommended best practices:
Increasing the frequency of cleaning and sanitizing of all areas, with a focus on all surfaces including door handles, elevator buttons, handrails, front desk, restaurant counters, and dining tables and other frequently touched areas,
Introducing multiple “Clean Carts,” allowing team members to sanitize slot machines continuously and provide hand sanitizer to guests,
Adding more hand sanitizer stations and dispensers at both Agua Caliente Casinos in Rancho Mirage and Palm Springs,
Continuously sanitizing slot machines at both properties and upon a guest’s request,
Making hand sanitizer available at all table games,
Maintaining social distancing standards within our properties such as removing every other chair at table games and seating guests at every other table in our restaurants,
Working to reduce capacity within our properties to levels that allow us to exceed the recommend social distancing standards, and
Aggressively educating our team members about the facts of COVID-19, including providing ongoing reminders of how we can exceed recommended sanitation guidelines.
In addition to the above efforts, effective immediately:
The buffets at both Agua Caliente Casinos in Rancho Mirage and Palm Springs are closed,
All shows and entertainment at both facilities are postponed, and
The Sunstone Spa at Rancho Mirage is closed.
We strive every single day to deliver an amazing guest experience. Now, more than ever, that includes our focus on your health and safety. We appreciate your loyalty.
Jeff L. Grubbe
Chairman, Tribal Council
AGUA CALIENTE BAND OF